Terms of Service

Last updated: 29 October 2026

1. Introduction

Welcome to Urbanise Technology. These Terms of Service ("Terms") apply to your use of our website and to every order you place with us. By using our website or placing an order, you agree to these Terms, together with our Delivery Information, Payment Information, Refunds and Returns Policy and Privacy Policy, which form part of these Terms.

Please read these Terms carefully, especially the clauses in bold, which limit our liability or place obligations on you. If you do not agree with any part of these Terms, please do not use our website or place an order.

Nothing in these Terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") or any other law that cannot lawfully be limited or excluded.

2. About Us

• Legal name:Urbanise Technology (Pty) Ltd, trading as Urbanise Technology
• Registration number:2003/020923/07
• VAT number:4720232950
• Physical address and address for legal service: 114 West Street, Sandton, 2196, Johannesburg, Gauteng, South Africa
• Telephone: +27 10 072 0100
• Email: sales@urbanise.tech
• Website: www.urbanise.tech

3. Use of Our Website

• You must be at least 18 years old to place an order on our website.
• You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the website.
• If you create an account, you are responsible for keeping your login details confidential and for all activity on your account. Please let us know immediately if you suspect unauthorised use.

4. Product Information

Product descriptions, specifications, technical and compatibility information, warranty terms, images and prices on our website are obtained from manufacturers, vendors, distributors and other third-party content providers. We take reasonable care when publishing this information, but we do not independently verify every detail supplied to us and cannot guarantee that all content is free of inaccuracies, omissions or errors. Manufacturers may also change specifications, packaging or appearance without notice, and images are for illustration purposes only.

If a particular specification, compatibility requirement or warranty term is important to you, please contact us to confirm it before ordering. If a product you receive does not match its description on our website in a material respect, you may return it for a full refund, including delivery costs.

5. Stock Availability and Pricing

For this reason:

• Stock levels and "in stock" indicators on our website are a guide only and do not guarantee that a product is available.
• All orders are subject to us confirming availability and price with our distributor before we accept your order.
• If we find, after you have placed your order, that a product is no longer available, or that its price has changed since our last update, we are not obliged to supply that product at the price shown or at all.

If this happens, we will contact you, normally within 1 business day, and offer you the following options, as applicable:

• wait for new stock, where we can give you an expected availability date;
• accept a comparable alternative product, where one is available;
• continue with your order at the updated price, where the price has changed; or
• cancel the affected product(s) and receive a full refund.

If you choose to cancel, or if we do not hear from you within 3 business days of contacting you, we will cancel the affected product(s) and refund everything you paid for them, including any delivery fee charged for them. Refunds are processed within 7 business days to your original payment method. We will not charge you a higher price unless you agree to it.

Discontinued products: manufacturers and distributors may declare products End-of-Life (EOL) or End-of-Sale (EOS), or discontinue or replace them, without notice to us. If this affects a product you have ordered, we may cancel that product, and we will offer you a comparable alternative, where one is available, or a full refund.

6. Orders and Acceptance

• When you place an order, you are making an offer to buy the products in your cart on these Terms. Before you submit your order, you can review it and correct any mistakes.
• The order confirmation email you receive after placing an order (including confirmation of payment) only confirms that we have received your order. It is not an acceptance of your order.
• A binding agreement between you and us is formed only once we have confirmed stock and price with our distributor and accepted your order, either by notifying you that your order has been accepted or by sending you dispatch confirmation, whichever happens first.
• We may decline or cancel an order, in whole or in part, before acceptance, including where a product is unavailable, where there is a pricing or description error, where we suspect fraud or unauthorised payment, or where an order exceeds reasonable quantity limits. If we decline an order you have already paid for, we will refund the amount paid for the declined products in full.
• We may limit the quantity of any product supplied, supply only part of an order, or split an order into more than one delivery at no extra cost to you.

7. Prices and Pricing Errors

• All prices are shown in South African Rand (ZAR) and include VAT at the applicable rate. Delivery charges are shown separately at checkout before you pay.
• The price that applies to your order is the price confirmed when we accept your order, subject to clause 5.
• All prices, specifications, stock levels, promotions and product information on our website are displayed subject to errors and omissions (E&OE), as set out in clauses 4 and 5 and this clause.
• Despite our care, a product may occasionally be listed at an incorrect price because of a technical, supplier-feed or human error. Where a displayed price contains an inadvertent and obvious error, we are not bound by that price once we have corrected it and taken reasonable steps to inform you, as allowed by section 23(9) of the CPA. In that case you may either continue at the correct price or cancel for a full refund.

8. Payment

Payment must be received in full before your order is processed. We accept the payment methods listed on our Payment Information page. Ownership of products passes to you only once we have received payment in full.

9. Delivery

• We deliver to the address you provide at checkout. Please make sure it is correct and complete.
• Delivery times are estimates and begin once your payment has cleared and stock has been confirmed. Products may be dispatched directly from our distributor. We are not liable for delays caused by distributors, couriers or other circumstances beyond our reasonable control, but we will keep you informed and you may cancel for a full refund if a delay becomes unreasonable.
• Risk of loss or damage passes to you when the products are delivered to your delivery address and signed for.

Please see our Delivery Information page for delivery options, costs and timeframes.

10. Cancellations, Returns and Refunds

• You may cancel your order without reason within 7 days of receiving your products (the cooling-off period under section 44 of ECTA), subject to the conditions and exclusions in our Refunds and Returns Policy.
• If a product is defective, you may return it within 6 months of delivery for a repair, replacement or refund, as provided in section 56 of the CPA.

Please see our Refunds and Returns Policy for full details.

11. Warranties

Most products carry a manufacturer's warranty, the period and terms of which are set by the manufacturer. We will assist you with warranty claims through our distributor or the manufacturer. Manufacturer warranties are in addition to, and do not limit, your rights to safe, good-quality goods under the CPA.

12. Intellectual Property

All content on our website, including text, graphics, logos and images, is the property of Urbanise Technology or its content suppliers (including manufacturers and distributors) and is protected by copyright and trade mark law. You may not reproduce, duplicate, copy, sell or otherwise exploit any part of the website without our express written permission.

13. Limitation of Liability

To the extent permitted by law:

• Urbanise Technology is not liable for any indirect, incidental, special or consequential loss or damage, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill or business interruption, arising from your use of our website or products;
• we are not liable for any loss of data, software, configurations, licences or settings, or any resulting business interruption, arising from the installation, use, replacement, repair or failure of any hardware or software we supply;
• we are not liable for any loss arising from inaccurate stock or pricing information supplied by third-party distributors, provided we deal with your order as set out in clause 5; and
• our total liability to you in connection with any order will not exceed the amount you paid for the product(s) concerned.

Nothing in these Terms limits our liability for gross negligence, for any liability that cannot be limited under the CPA (including liability for harm caused by unsafe or defective goods under section 61 of the CPA), or for any other liability that cannot lawfully be limited.

You are responsible for keeping up-to-date backups of your data, software, configurations and licence keys, especially before installing, repairing, returning or replacing any device.

Business customers: if you buy from us as a juristic person (such as a company) to which the CPA does not apply, for example because your annual turnover or asset value is at or above the threshold set under the CPA (currently R2 million), the exclusions and limitations in this clause apply to you to the fullest extent permitted by law, and our total liability to you for any claim, whether in contract, delict or otherwise, will not exceed the amount invoiced for the product(s) or service(s) giving rise to the claim. Nothing in this paragraph limits our liability for fraud or dishonesty.

14. Events Beyond Our Control

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, such as distributor or manufacturer supply shortages, courier disruptions, load-shedding, strikes, natural disasters or government action. If such an event affects your order, we will let you know, and you may cancel for a full refund of any products not yet delivered.

15. Privacy

We process your personal information in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 ("POPIA").

16. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa. If you have a complaint, please contact us first so that we can try to resolve it. If we cannot resolve it, you may refer the matter to the Consumer Goods and Services Ombud, the National Consumer Commission or any other forum available to you under the CPA, or to a South African court with jurisdiction.

17. General

• If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
• If we do not enforce any of our rights under these Terms, this does not mean we have waived them.
• These Terms, together with the policies referred to in clause 1, are the entire agreement between you and us about your use of the website and your orders.

18. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date and will apply to orders placed after the changes are posted. The Terms in force when you placed your order will apply to that order.

19. Contact Us

If you have any questions about these Terms, please contact us at sales@urbanise.tech or call us on +27 10 072 0100.