Payment Information

Last updated: 29 October 2026

At Urbanise Technology, we aim to make paying for your order simple and secure. Please read the payment information below. This page forms part of our Terms of Service.

Payment Methods

• Credit and debit cards: Visa and Mastercard
• Online payment gateway: PayFast
• EFT (direct bank transfer): our banking details are provided at checkout

Payment Security

• Secure payment processing: card and online payments are processed by PayFast, a secure third-party payment provider. We do not see or store your full card details.
• Encryption: our website is secured with an SSL certificate, so the information you send us is encrypted in transit.
• Fraud prevention: we and our payment provider use fraud detection and prevention measures to protect our customers.

Prices and Currency

All prices on our website are shown in South African Rand (ZAR) and include VAT at the applicable rate. Delivery charges are shown separately at checkout. If you pay with a card issued outside South Africa, your bank or payment provider may charge a currency conversion fee.

Pricing and Stock Confirmation

• Receiving your payment does not mean we have accepted your order. All orders are subject to confirmation of stock and price with our distributor.
• If a product in your paid order is no longer available, or its price has changed, we will contact you before going further. We will never charge you a higher price without your agreement.
• If you choose to cancel the affected product(s), or we cannot supply them, you will receive a full refund of the amount paid for them, including any related delivery fee, within 7 business days.

See clause 5 of our Terms of Service for full details.

EFT Payments

• Please use your order number as the payment reference so we can match your payment.
• Stock is not reserved and prices are not fixed until your payment reflects in our account. If stock or prices change before then, we will contact you before processing your order.
• EFT orders that have not been paid within 2 business days will be cancelled automatically.

Payment Process

• Order confirmation: after you place your order, you will receive an email confirming that we have received your order and payment. Your order is accepted once stock and price have been confirmed, as explained above.
• Payment verification: in some cases, we may need extra verification before we can process your payment, for example to prevent fraud. We will let you know by email if this is necessary. We may cancel and refund an order if we cannot verify the payment.

Billing Information

• Accuracy: please make sure your billing information is accurate and up to date. Incorrect information may delay your order.
• Billing address: the billing address you enter must match the address held by your card issuer or payment provider.

Refunds

Refunds are paid to the original payment method and the original account holder. Please see our Refunds and Returns Policy for more details.

Customer Support

For any payment-related questions or issues, please contact our customer support team at sales@urbanise.tech or call us on +27 10 072 0100.

Thank you for choosing Urbanise Technology.